Cancellation&Return Policy

Cancellation Policy

After placing your order, there is still time for you to make up your mind. Please refer to our cancellation policy below
for details.

- Unpaid orders will be canceled automatically after 5 days.
- Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders canceled within 24 hours to 4 days of payment confirmation will be eligible for a partial refund consisting of
full shipping cost and 80% of product purchase price.
- Once your order has been shipped, it can no longer be canceled. (please check FAQ 1 and 3)

If you would like to cancel your order, please login to “My Orders”, select the order you need help with, and request
We offer a 100% satisfaction guarantee. If for whatever reason you are not satisfied with your purchase after receipt,
you may request for replacement or refund (within 14 days). We do not accept any panties return.

Return Policy

The return process is as follows:
1. Contact the customer care center to get an return authorization number (RMA) and,
2. Return the item in its original condition, including all its original accessories.
Please note:
1. To qualify for the return of an item, the item should be unwashed and undamaged,
2. Enclose a copy of the shipping bill or order number,
3. Return authorization number (RMA) and,
4. Reason/s for return.
If the above requirements are met, Cozysilk will refund the total cost of goods returned to your cards or paypal as credit.
Please contact us (Email: